Shift Lead - Elevate Customer Experience & Store Ops

Walgreens; Sugar Hill (GA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a candidate to operate the store in the absence of management, ensuring all systems are started, cash handling is conducted, and the floor and stock room are ready for the business day. You will handle returns, refunds, cash drops, and provide change at registers.

The role emphasizes delivering a distinctive customer experience, engaging with customers, resolving issues, and upholding store standards while supporting inventory, pricing, and basic operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and ensures start-ups and cash handling are complete.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues, and answers questions to ensure a positive experience.
• Maintains store systems knowledge and assists with inventory, pricing, and basic dept operations.

Skills

Leadership experience

Customer service

Cash handling

English fluency

Retail operations

Tools

POS system

Job description

Walgreens is seeking a candidate to operate the store in the absence of management, ensuring all systems are started, cash handling is conducted, and the floor and stock room are ready for the business day. You will handle returns, refunds, cash drops, and provide change at registers.

The role emphasizes delivering a distinctive customer experience, engaging with customers, resolving issues, and upholding store standards while supporting inventory, pricing, and basic operations.