Shift Lead: Elevate Customer Experience & Store Ops

Walgreens Co.; Pickwatina Place (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a trusted store associate to open and close the store, handle required cash operations, and ensure shelves and back room readiness. You will engage customers, process returns and refunds, and support store maintenance in the absence of management.

The role emphasizes delivering a distinctive Walgreens customer experience and mentoring team members in service best practices, including greeting customers and proactive assistance.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles cash, and ensures readiness for business.
• Handles product returns, refunds, and cash drops with accuracy.
• Delivers a distinctive customer experience and assists customers with products and services.
• Models customer service best practices for the team to follow.
• Manages key store tasks in the absence of store management.

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a trusted store associate to open and close the store, handle required cash operations, and ensure shelves and back room readiness. You will engage customers, process returns and refunds, and support store maintenance in the absence of management.

The role emphasizes delivering a distinctive Walgreens customer experience and mentoring team members in service best practices, including greeting customers and proactive assistance.