Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Overland Park (KS); On-site; USD 16,531,000 - 27,552,000; Full time

Job summary

Walgreens in Overland Park, KS is seeking a frontline supervisor to support store operations. You will open the store in the absence of management, manage cash handling, and ensure shelves and back stock are ready for business hours.

You will handle returns, refunds, and price verifications while delivering a high level of customer service. You will also assist with inventory controls, merchandising, and coordination with the management team to maintain a smooth daily operation.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team members when store management is not present.
• Maintains accurate inventory counts and price changes in accordance with store policies.

Skills

Leadership

Customer service

Team coordination

Cash handling

English fluency

Education

PTCB certification or state pharmacy license

Job description

Walgreens in Overland Park, KS is seeking a frontline supervisor to support store operations. You will open the store in the absence of management, manage cash handling, and ensure shelves and back stock are ready for business hours.

You will handle returns, refunds, and price verifications while delivering a high level of customer service. You will also assist with inventory controls, merchandising, and coordination with the management team to maintain a smooth daily operation.