Store Shift Lead: Customer Experience & Ops

Walgreens; Leawood (KS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member in Leawood, KS to support store operations and customer service. You will help open and close the store when management is absent, manage cash handling, perform price changes, and ensure the floor and stock room are business-ready.

You will also assist with inventory accuracy and visual merchandising to enhance the customer experience. The role emphasizes strong communication with customers and team members, adherence to policies, and proactive

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers and patients, resolves issues, and answers questions to ensure a positive experience.
• Maintains store systems, inventory accuracy, pricing, and displays; supports back-door/vendor deliveries as needed.

Skills

Leadership experience

Customer service

English fluency

Education

High school diploma or equivalent

Tools

POS system

Job description

Walgreens is seeking a dedicated team member in Leawood, KS to support store operations and customer service. You will help open and close the store when management is absent, manage cash handling, perform price changes, and ensure the floor and stock room are business-ready.

You will also assist with inventory accuracy and visual merchandising to enhance the customer experience. The role emphasizes strong communication with customers and team members, adherence to policies, and proactive