Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Monterey (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a store team member to support operations and customer service in a fast-paced retail environment. You will open and close the store when management is not available, manage cash, and ensure back‑of‑house readiness for deliveries and daily tasks.

You will greet customers, assist with products and services, and resolve issues to deliver a distinctive Walgreens experience. Prior leadership, English fluency, and knowledge of store inventory control are preferred; pharmacy

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Handle returns, voids, refunds, cash drops, and provide change.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues.
• Assist with inventory, displays, pricing, and signage; maintain stockroom.
• Register sales accurately and track pricing, scans, and voids.
• Follow policies; supervise team when needed; ensure compliance with laws on regulated products.

Skills

Leadership experience

Fluent English

Retail operations

Education

PTCB certification or pharmacy license

Tools

POS system knowledge

Job description

Walgreens is seeking a store team member to support operations and customer service in a fast-paced retail environment. You will open and close the store when management is not available, manage cash, and ensure back‑of‑house readiness for deliveries and daily tasks.

You will greet customers, assist with products and services, and resolve issues to deliver a distinctive Walgreens experience. Prior leadership, English fluency, and knowledge of store inventory control are preferred; pharmacy