Shift Lead: Elevate Customer Experience & Store Ops

Walgreens Co.; Lakewood (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash and pricing tasks, and ensure floor and stockroom readiness. You will engage customers, resolve issues, and model outstanding service.

The role emphasizes teamwork, stock accuracy, and smooth daily operations, with a focus on maintaining store standards and responsive customer support in a fast-paced environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and shares best practices to deliver exceptional service.
• Manages store keys, pricing tasks, and signage to support accurate pricing.
• Assists with vendor deliveries, stock counts, inventory accuracy, and backroom organization.
• Performs basic bookkeeping activities and supports maintenance and compliance tasks.

Skills

Leadership

Customer service

Job description

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash and pricing tasks, and ensure floor and stockroom readiness. You will engage customers, resolve issues, and model outstanding service.

The role emphasizes teamwork, stock accuracy, and smooth daily operations, with a focus on maintaining store standards and responsive customer support in a fast-paced environment.