Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Kent (OH); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Kent, OH is seeking an experienced Customer Experience Leader to greet customers, answer questions, and resolve issues to ensure a positive store experience. You will support store operations, inventory, pricing, and cashier activities while modeling best practices for the team.

Applicants should have at least one year of leadership or supervisory experience and be fluent in English. The role is primarily on-site with duties spanning front-end and back-end operations as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers and patients, greets them, and assists with products and services to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive customer experience.
• Holds store keys to open/close as needed, assists with warehouse/vendor ordering, and processes sales at the register.
• Reviews order exceptions, assists in reverse logistics, and helps develop displays and pricing.
• Maintains accurate inventory, ensures proper signage, and supports back-of-house tasks and store upkeep.
• Assists at Pharmacy out window as requested and ensures compliance with state/local laws for regulated products.

Job description

Walgreens in Kent, OH is seeking an experienced Customer Experience Leader to greet customers, answer questions, and resolve issues to ensure a positive store experience. You will support store operations, inventory, pricing, and cashier activities while modeling best practices for the team.

Applicants should have at least one year of leadership or supervisory experience and be fluent in English. The role is primarily on-site with duties spanning front-end and back-end operations as needed.