Shift Lead: Elevate Customer Experience & Store Operations

Walgreens; Worcester (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Worcester, MA is seeking a team member who can open and close the store in the absence of management, handle cash and transactions, and help ensure a welcoming customer experience. The role emphasizes leadership, inventory accuracy, and proactive service to resolve issues and support displays.

Strong English communication and prior supervisory or key-holder experience are required, with a focus on maintaining store standards and regulatory compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in management's absence, including cash handling.
• Handles returns, refunds, cash drops, and provides change to registers.
• Maintains inventory accuracy and supports pricing and displays.
• Leads team, coaches staff, and models Walgreens service traits.
• Ensures compliance with policies and regulations including regulated items.

Skills

Customer service

Leadership

English proficiency

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Walgreens in Worcester, MA is seeking a team member who can open and close the store in the absence of management, handle cash and transactions, and help ensure a welcoming customer experience. The role emphasizes leadership, inventory accuracy, and proactive service to resolve issues and support displays.

Strong English communication and prior supervisory or key-holder experience are required, with a focus on maintaining store standards and regulatory compliance.