Shift Lead: Elevate Customer Experience & Store Operations

Walgreens; Rockland (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Rockland, MA is seeking a capable associate to open and close the store in the absence of management, perform required system start-ups, cash handling, and prepare the floor and stock room for the business day. This role also supports opening back doors for deliveries and ensures accurate register transactions.

The position emphasizes delivering a distinctive customer experience, engaging customers, resolving issues, and supporting inventory, pricing, and visual displays while

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash, ensuring readiness for the day.
• Performs product returns, refunds, cash drops, and cash register balancing.
• Models and delivers a distinctive customer experience.
• Engages customers and patients, assists with products and services, and resolves issues to ensure satisfaction.
• Supports inventory, pricing, displays, and housekeeping to maintain store standards.

Skills

Leadership experience

English proficiency

Education

PTCB certification

Pharmacy license (state)

Job description

Walgreens in Rockland, MA is seeking a capable associate to open and close the store in the absence of management, perform required system start-ups, cash handling, and prepare the floor and stock room for the business day. This role also supports opening back doors for deliveries and ensures accurate register transactions.

The position emphasizes delivering a distinctive customer experience, engaging customers, resolving issues, and supporting inventory, pricing, and visual displays while