Shift Lead: Elevate Customer Experience & Ops

Walgreens; Somerville (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Somerville, MA is seeking a Retail Team Member to open and close the store in management's absence, handle cash and POS duties, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience, assisting customers with products, and supporting inventory, pricing, and vendor deliveries while maintaining store standards and compliance.

Qualifications

• One year of leadership or retail key holder experience.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management.
• Handle cash, returns, refunds, and price verifications.
• Maintain inventory accuracy and pricing.
• Assist with vendor deliveries and backroom operations.
• Ensure compliance with laws on regulated products.

Skills

Leadership experience

Customer service

Communication

Education

High school diploma or equivalent

PTCB certification or pharmacy license (preferred)

Tools

Store systems

Job description

Walgreens in Somerville, MA is seeking a Retail Team Member to open and close the store in management's absence, handle cash and POS duties, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience, assisting customers with products, and supporting inventory, pricing, and vendor deliveries while maintaining store standards and compliance.