Cafe Shift Lead — Elevate Hospitality & Coffee

Blank Street, Inc.; Boston, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street, Inc. in Boston seeks a Shift Lead to drive hospitality, lead on-floor operations, and deliver high-quality coffee and customer service.

You will mentor teammates, maintain smooth shifts, train new hires, and uphold brand standards while thriving in a fast-paced cafe setting.

This role requires 2+ years in customer-service leadership, ability to lift 25+ lbs, and a flexible schedule including weekends.

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability: Full Time 30-40 hours/week, 4-5 days, 2 peak days (Fri–Sun)
• Authorized to work in the U.S. with Form I-9 and E-Verify
• Barista accreditation and training program
• Tenure-based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Responsibilities

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Train new employees and ensure recipe and operational adherence
• Open and close the store safely with checklists
• Handle and resolve customer issues
• Lead store initiatives to increase foot traffic, daily sales and profitability

Skills

Customer service leadership

Hospitality excellence

Team motivation

Communication skills

Store operations

Job description

Blank Street, Inc. in Boston seeks a Shift Lead to drive hospitality, lead on-floor operations, and deliver high-quality coffee and customer service.

You will mentor teammates, maintain smooth shifts, train new hires, and uphold brand standards while thriving in a fast-paced cafe setting.

This role requires 2+ years in customer-service leadership, ability to lift 25+ lbs, and a flexible schedule including weekends.