Shift Lead: Craft Coffee, Elevate the Team

Blank Street, Inc.; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

$24.00/hour plus tips

Barista accreditation and training

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Shift Lead in Los Angeles to oversee shifts, coach the team, and uphold high standards of hospitality and product quality.

You will work with management to train staff and ensure smooth operations, energizing the store and maintaining customer delight. The role emphasizes leadership, teamwork, and a proactive approach to store operations in a fast-paced environment, with competitive hourly compensation and tips.

Qualifications

• 2+ years of experience in a customer service leadership role such as Shift Leader, Shift Supervisor, or Key Holder.
• 18+ years of age and able to lift 25+ lbs; comfortable standing for long periods.

Responsibilities

• Lead the shift with clarity and confidence, coaching and supporting the team.
• Train new team members with GM and Training Team.
• Maintain product quality, safety, and hospitality standards across shifts.
• Delight customers with welcoming hospitality and turn them into regulars.
• Ensure clean, organized environments and compliance with health standards.

Skills

Customer service leadership

Hospitality

Job description

Blank Street, Inc. is seeking a Shift Lead in Los Angeles to oversee shifts, coach the team, and uphold high standards of hospitality and product quality.

You will work with management to train staff and ensure smooth operations, energizing the store and maintaining customer delight. The role emphasizes leadership, teamwork, and a proactive approach to store operations in a fast-paced environment, with competitive hourly compensation and tips.