Shift Leader: Fast-Paced Ops & Team Coach

Everyday Coffee Company; City of Niagara Falls (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader in New York to coach team members and ensure quality guest service. You will support the Restaurant Manager, uphold brand standards, and oversee food preparation, safety, and cash handling during shifts.

Ideal candidates have prior leadership experience in retail or hospitality, strong communication skills, and the ability to drive performance in a fast-paced environment. This is a full-time on-site role in New York.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality.
• Basic computer skills required.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Team leadership

Customer service

Cash handling

Communication

Problem solving

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Everyday Coffee Company is seeking a Shift Leader in New York to coach team members and ensure quality guest service. You will support the Restaurant Manager, uphold brand standards, and oversee food preparation, safety, and cash handling during shifts.

Ideal candidates have prior leadership experience in retail or hospitality, strong communication skills, and the ability to drive performance in a fast-paced environment. This is a full-time on-site role in New York.