Shift Lead: Drive Fast-Paced Guest Experience

Taco-Bell; Hanover (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay

Paid Time Off

Medical benefits

401k retirement plan

Scholarship programs

Job summary

Taco Bell in Hanover, MA seeks a Shift Lead to drive shifts with energy, coach the team, and uphold high restaurant standards. You’ll resolve guest concerns, coach staff, and work with the GM on business initiatives in a fast-paced environment.

Ideal candidates have 1 year of restaurant/retail experience (3 months as a shift lead preferred), be 18+, and demonstrate strong communication, leadership, and organizational skills. This role offers growth within Taco Bell's culture.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.
• Basic Math skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.

Skills

Leadership

Communication

Cash handling

Food safety

Job description

Taco Bell in Hanover, MA seeks a Shift Lead to drive shifts with energy, coach the team, and uphold high restaurant standards. You’ll resolve guest concerns, coach staff, and work with the GM on business initiatives in a fast-paced environment.

Ideal candidates have 1 year of restaurant/retail experience (3 months as a shift lead preferred), be 18+, and demonstrate strong communication, leadership, and organizational skills. This role offers growth within Taco Bell's culture.