Shift Lead: Drive Team Excellence in a Fast-Paced Kitchen

Taco-Bell; Attleboro (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Paid time off

Job summary

Taco Bell is seeking a Shift Lead in Attleboro, MA to drive team performance and guest satisfaction. You will coach team members, uphold health and safety standards, and partner with management on business initiatives.

The role requires 1 year in restaurant/retail, 3 months of shift lead experience preferred, and strong communication with the ability to manage cash and inventory. This on-site position emphasizes leadership, reliability, and customer service excellence.

Qualifications

• 1 year of restaurant/retail experience
• 3 months shift lead experience preferred
• Must be at least 18 years of age
• Excellent communication skills, management/leadership and organizational skills
• Physical dexterity required (ability to move up to 45 lbs)
• Adheres to cash, security, inventory, and labor policies
• Promotes Taco Bell culture and values

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Cash handling

Math skills

Attendance & punctuality

Organizational skills

Job description

Taco Bell is seeking a Shift Lead in Attleboro, MA to drive team performance and guest satisfaction. You will coach team members, uphold health and safety standards, and partner with management on business initiatives.

The role requires 1 year in restaurant/retail, 3 months of shift lead experience preferred, and strong communication with the ability to manage cash and inventory. This on-site position emphasizes leadership, reliability, and customer service excellence.