Shift Lead: Customer Service & Operations Coach

Anchor Point Management Group; Manteca (CA); On-site; USD 28,929 - 30,307; Full time

Job summary

Anchor Point Management Group is seeking a Shift Leader in Manteca, CA to oversee restaurant operations during assigned shifts. This hourly role emphasizes outstanding customer service, supervision of staff, and maintaining cleanliness and food quality.

You will train teammates, handle opening/closing tasks, and model professional behavior to ensure consistent service. The position requires 18+ years old, flexible hours, and prior supervisory experience.

Qualifications

• Must be at least 18 years old.
• Experience in shift supervision or related service role preferred.
• Excellent communication and customer service skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Basic math and reading skills required.
• Maintain cleanliness and sanitary practices in all areas.

Responsibilities

• Greet customers and take orders in a friendly, accurate manner.
• Prepare and package food and drinks according to standards.
• Operate cash registers, process payments, and provide correct change.
• Maintain restaurant cleanliness across dining, lobby, and back of house.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies to ensure smooth service.
• Adhere to food safety regulations and company policies.
• Coach and support team members during shifts.
• Address safety concerns and report issues to management.
• Conduct daily audits of food safety and prep procedures.

Skills

Customer service

Team supervision

Shift management

Communication skills

Flexible hours

Hygiene

Education

High school diploma or GED

Tools

POS systems

Job description

Anchor Point Management Group is seeking a Shift Leader in Manteca, CA to oversee restaurant operations during assigned shifts. This hourly role emphasizes outstanding customer service, supervision of staff, and maintaining cleanliness and food quality.

You will train teammates, handle opening/closing tasks, and model professional behavior to ensure consistent service. The position requires 18+ years old, flexible hours, and prior supervisory experience.