Shift Lead: Customer Experience & Team Coach

Kph-Healthcare-Services; City of Syracuse (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Kph-Healthcare-Services seeks a dedicated supervisor to provide leadership in the absence of store management. You will oversee daily crew activities, open/close procedures, and ensure excellent customer experiences.

You will resolve customer service issues, represent management when needed, and complete mandatory trainings. Prior supervisory or lead experience is preferred, with a high school diploma or GED required.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.

Responsibilities

• Supervise store crew by assigning, directing and following up on activities in the absence of store management.
• Open and close procedures in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.

Skills

Supervisory leadership

Customer service

Shift management

Training compliance

Education

High School Diploma or GED

AS degree or higher

Job description

Kph-Healthcare-Services seeks a dedicated supervisor to provide leadership in the absence of store management. You will oversee daily crew activities, open/close procedures, and ensure excellent customer experiences.

You will resolve customer service issues, represent management when needed, and complete mandatory trainings. Prior supervisory or lead experience is preferred, with a high school diploma or GED required.