Shift Lead: Customer Experience & Store Ops Pro

Walgreens; Decherd (TN); On-site; USD 35,000 - 42,000; Full time

Job summary

Walgreens in Decherd, TN seeks a Retail Key Holder to cover openings and closings when management is not present, handling required system starts and cash tasks. You will assist with deliveries, refunds, and pricing, while maintaining floor and stock room readiness.

Join a team focused on delivering an outstanding customer experience, engaging with shoppers, and upholding store standards in inventory, displays, and compliance. Previous leadership in retail is valued.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Skills

Leadership

Customer service

English fluency

Tools

POS system

Job description

Walgreens in Decherd, TN seeks a Retail Key Holder to cover openings and closings when management is not present, handling required system starts and cash tasks. You will assist with deliveries, refunds, and pricing, while maintaining floor and stock room readiness.

Join a team focused on delivering an outstanding customer experience, engaging with shoppers, and upholding store standards in inventory, displays, and compliance. Previous leadership in retail is valued.