Shift Lead - Customer Experience & Store Ops Leader

Walgreens; Baltimore (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Baltimore seeks a Customer Experience Leader to engage customers, resolve issues and deliver a delightful shopping experience. You will model service best practices and support daily operations to ensure accuracy and efficiency.

The role includes supervising team members, coordinating inventory and pricing tasks, handling cash procedures, and safeguarding store assets. One year of leadership/retail key holder experience and fluent English are required.

Qualifications

• Must have at least one year of leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive customer experience.
• Hold store keys to open/close without management as necessary.
• Assist with vendor ordering processes, backdoor access, and price verification tasks.
• Maintain accurate inventory counts and assist with pricing changes and displays.
• Assist with bookkeeping activities and store maintenance as needed.

Skills

Customer service

Leadership

Retail operations

Inventory management

Cash handling

Pricing & signage

Education

PTCB certification or pharmacy license

Job description

Walgreens in Baltimore seeks a Customer Experience Leader to engage customers, resolve issues and deliver a delightful shopping experience. You will model service best practices and support daily operations to ensure accuracy and efficiency.

The role includes supervising team members, coordinating inventory and pricing tasks, handling cash procedures, and safeguarding store assets. One year of leadership/retail key holder experience and fluent English are required.