Shift Lead: Customer Experience & Store Ops

Walgreens; Falls Church (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Falls Church, VA is seeking a store role focused on opening/closing duties, cash handling, and delivering a positive customer experience. You will assist with inventory, pricing, merchandising, and backroom operations to ensure smooth daily store performance.

Responsibilities include greeting customers, resolving issues, supporting vendors, and aiding management in shop floor upkeep and regulatory compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Knowledge of store inventory control preferred.

Responsibilities

• Opens and closes the store in the absence of store management and handles required system start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Maintains accurate inventory counts and pricing; conducts daily price changes and signage.
• Delivers friendly, distinctive customer service and assists customers with products and services.
• Assists with vendor deliveries, backroom organization, and stock rotation.
• Supports pharmacy out window as requested and upholds regulatory compliance.

Skills

Leadership experience

English fluent

Education

PTCB certification or pharmacy license

Job description

Walgreens in Falls Church, VA is seeking a store role focused on opening/closing duties, cash handling, and delivering a positive customer experience. You will assist with inventory, pricing, merchandising, and backroom operations to ensure smooth daily store performance.

Responsibilities include greeting customers, resolving issues, supporting vendors, and aiding management in shop floor upkeep and regulatory compliance.