Shift Lead: Customer Experience & Store Ops

Walgreens; Hopewell (VA); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens in Hopewell, VA is seeking a capable associate to support opening/closing duties, cash handling, and delivering a positive customer experience. The role requires prioritizing store readiness, proper pricing, inventory accuracy, and assisting with vendor and backroom tasks when management is not present.

The position emphasizes strong customer service skills, English fluency, and a willingness to obtain state-required credentials.

Qualifications

• One year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Willing to obtain PTCB certification or pharmacy license as required by state.

Responsibilities

• Open/close the store in the absence of management and start up required systems.
• Handle cash, process refunds, and perform cash drops to the safe.
• Provide excellent customer experience and assist with product needs.
• Assist with ordering, inventory accuracy, pricing, and displays.
• Support store operations, housekeeping, and backroom duties as needed.
• Assist with pharmacy window operations when requested.

Skills

Leadership experience

Retail experience

Customer service

English fluency

Education

PTCB certification or pharmacy license (state dependent)

Pharmacy license (state dependent)

Tools

Store systems knowledge

Job description

Walgreens in Hopewell, VA is seeking a capable associate to support opening/closing duties, cash handling, and delivering a positive customer experience. The role requires prioritizing store readiness, proper pricing, inventory accuracy, and assisting with vendor and backroom tasks when management is not present.

The position emphasizes strong customer service skills, English fluency, and a willingness to obtain state-required credentials.