Shift Lead - Customer Experience & Store Ops

Walgreens; Jefferson City (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations, opening and closing in the absence of management and handling cash duties. You will assist with deliveries, pricing changes, and inventory accuracy, while ensuring a positive customer experience across the floor and stockroom.

The role emphasizes service, collaboration, and adherence to store procedures, including compliance with local regulations. Training and teamwork are key components of the position.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store when management is absent, including cash handling and ensuring readiness of floor and stock room.
• Completes returns, refunds, cash drops, and provides change as requested at registers.
• Engages customers and patients to deliver a distinctive customer experience.
• Models and shares customer service best practices with team members to ensure a delightful experience.
• Registers all sales, reviews order exceptions, and assists with reverse logistics.

Skills

Leadership experience

Fluent English

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a dedicated team member to support store operations, opening and closing in the absence of management and handling cash duties. You will assist with deliveries, pricing changes, and inventory accuracy, while ensuring a positive customer experience across the floor and stockroom.

The role emphasizes service, collaboration, and adherence to store procedures, including compliance with local regulations. Training and teamwork are key components of the position.