Shift Lead: Customer Experience & Store Ops

Walgreens; Town of Middletown (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Town of Middletown, NY is seeking a capable Lead/Key Holder to open and close the store in the absence of management, handle cash, assist deliveries, and ensure the floor and stock room are ready for the business day.

You will engage customers, process refunds and price changes, supervise team members, manage inventory, and uphold store policies while maintaining a welcoming, helpful atmosphere.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management.
• Complete refunds, cash drops, and provide change as requested.
• Engage customers to ensure a positive experience and assist with products and services.
• Maintain accurate inventory, pricing, and signage; ensure local regulations compliance.
• Open back door for deliveries and assist with vendor deliveries as needed.
• Assist with register records, price verifications, and handling voids.

Skills

Leadership experience

Customer service

English fluency

Tools

Cash register system

Job description

Walgreens in Town of Middletown, NY is seeking a capable Lead/Key Holder to open and close the store in the absence of management, handle cash, assist deliveries, and ensure the floor and stock room are ready for the business day.

You will engage customers, process refunds and price changes, supervise team members, manage inventory, and uphold store policies while maintaining a welcoming, helpful atmosphere.