Shift Lead - Customer Experience & Store Operations

Walgreens; Knapps Corner (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Knapps Corner, New York is seeking a reliable team member who can open and close the store when management is not present, perform required systems start-ups, handle cash, and ensure the sales floor and stock room are ready for the business day.

You will engage customers, process returns and refunds, assist with inventory and pricing tasks, support displays and merchandising, and help maintain a clean, organized store while following company procedures.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and systems start-ups.
• Process returns, void orders, customer refunds, and cash drops to the safe.
• Engage customers to deliver a distinctive customer experience.
• Maintain accurate inventory and pricing, display planning, and merchandising.
• Support daily store operations, including vendor deliveries and back-room logistics.
• Ensure compliance with regulations and company policies; assist with bookkeeping tasks as needed.

Skills

Leadership experience

Customer service

Cash handling

Education

PTCB certification or pharmacy license

Job description

Walgreens in Knapps Corner, New York is seeking a reliable team member who can open and close the store when management is not present, perform required systems start-ups, handle cash, and ensure the sales floor and stock room are ready for the business day.

You will engage customers, process returns and refunds, assist with inventory and pricing tasks, support displays and merchandising, and help maintain a clean, organized store while following company procedures.