Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Town of New Castle (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in New York is seeking a capable store associate who can open and close the store in the absence of management, handle cash, and prepare the floor and stock room for business. The role emphasizes delivering a distinctive customer experience and supporting daily operations.

You will engage customers, assist with products and services, handle returns and refunds, and help maintain pricing, inventory, and displays in a fast-paced retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store operations and customer service best practices is preferred.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets visitors, and assists with products and services.
• Maintains inventory accuracy, pricing, and display standards; supports vendor deliveries and backroom processes.
• Safely handles routine tasks such as securing the back door for deliveries and managing basic store maintenance.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license (state requirements)

Job description

Walgreens in New York is seeking a capable store associate who can open and close the store in the absence of management, handle cash, and prepare the floor and stock room for business. The role emphasizes delivering a distinctive customer experience and supporting daily operations.

You will engage customers, assist with products and services, handle returns and refunds, and help maintain pricing, inventory, and displays in a fast-paced retail environment.