Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Town of Hartford (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. in New York is seeking a team member to operate store entrances, handle openings/closes, and manage cash duties with accuracy. You will assist customers, resolve issues, and support daily operations to maintain a high standard of service.

The role emphasizes leadership, inventory control, and adherence to policies. Pharmacist-related responsibilities may apply per state requirements, including potential pharmacy window support.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers by greeting and helping with products and services; resolves issues to ensure satisfaction.
• Maintains store keys responsibilities and supports vendor deliveries.
• Processes price changes, inventories, and basic bookkeeping tasks as required.
• Supports pharmacy out window and adheres to state/local laws for regulated products.

Skills

Leadership experience

English proficiency

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in New York is seeking a team member to operate store entrances, handle openings/closes, and manage cash duties with accuracy. You will assist customers, resolve issues, and support daily operations to maintain a high standard of service.

The role emphasizes leadership, inventory control, and adherence to policies. Pharmacist-related responsibilities may apply per state requirements, including potential pharmacy window support.