Shift Lead: Customer Experience & Store Ops

Walgreens

Springfield (MO)

On-site

USD 23,000 - 28,000

Full time

3 days ago

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Job summary

Walgreens is seeking individuals for a customer-facing role in Missouri. The position involves opening/closing the store in the absence of management, handling cash processes, and ensuring shelves and stock rooms are ready for business.

You will engage customers, assist with products and services, and support the store team in a fast-paced environment. Ideal candidates have at least one year of leadership or key holder experience, fluency in English, and are comfortable with cash handling and

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.
We will consider employment of qualified applicants with arrest and conviction records.
Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

Opens and closes the store in the absence of store management, including cash handling and ensuring daily readiness.
Completes product returns, refunds, cash drops to the safe, and provides change at registers.
Maintains a distinctive and delightful customer experience.
Models and shares customer service best practices with team members.
Handles store keys to open/close and assists with vendor deliveries as needed.