Shift Lead - Customer Experience & Store Ops

Walgreens; Saint Charles (MO); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is hiring to support store operations in Missouri. Responsibilities include opening/closing the store in management’s absence, handling cash, processing returns, and ensuring accurate pricing and displays.

The role emphasizes delivering a delightful customer experience and working with the team to serve patients and customers. The ideal candidate has at least one year of supervisory or key holder experience, fluent English, and knowledge of inventory control.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive customer experience.
• Greeting customers and assisting with products and services to ensure a positive experience.
• Communicates tasks to team members when management is not present; reports disciplinary issues and complaints.

Skills

Leadership

English fluency

Education

Pharmacy license or PTCB certification

Job description

Walgreens is hiring to support store operations in Missouri. Responsibilities include opening/closing the store in management’s absence, handling cash, processing returns, and ensuring accurate pricing and displays.

The role emphasizes delivering a delightful customer experience and working with the team to serve patients and customers. The ideal candidate has at least one year of supervisory or key holder experience, fluent English, and knowledge of inventory control.