Shift Lead: Operations & Customer Experience

Walgreens; Excelsior Springs (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Missouri is seeking a capable team member able to open and close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for the business day. You will provide excellent customer service and assist with vendor deliveries and basic store operations.

The role emphasizes leadership, cash handling, and maintaining accurate pricing and displays while ensuring policy compliance and a positive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Arrest/conviction records may be considered.
• Obtains and maintains required PTCB certification or state pharmacy license.

Responsibilities

• Opens and closes the store when management is absent, handling cash and ensuring readiness for business.
• Completes product returns, refunds, and cash handling at registers.
• Delivers a distinctive and delightful customer experience.
• Acts as a liaison between management and team members when management is not present.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification or pharmacy license (state requirement)

Tools

POS system

Store equipment knowledge

Job description

Walgreens in Missouri is seeking a capable team member able to open and close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for the business day. You will provide excellent customer service and assist with vendor deliveries and basic store operations.

The role emphasizes leadership, cash handling, and maintaining accurate pricing and displays while ensuring policy compliance and a positive customer experience.