Shift Lead: Customer Experience & Operations

Walgreens; Rolla (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Rolla, MO is seeking a Customer Experience Lead to open and close the store when management is not present, handle cash duties, and ensure the floor and stockroom are ready for the business day.

The role emphasizes delivering a distinctive customer experience, guiding team members, and maintaining accurate pricing and inventory. Prior leadership/retail experience and English proficiency are required.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Engages customers and patients, greeting and assisting with products and services to ensure a positive experience.
• Maintains store operations: pricing, inventory counts, displays, backroom organization, and signage.

Skills

Leadership

Customer service

Cash handling

Store operations

English fluency

Job description

Walgreens in Rolla, MO is seeking a Customer Experience Lead to open and close the store when management is not present, handle cash duties, and ensure the floor and stockroom are ready for the business day.

The role emphasizes delivering a distinctive customer experience, guiding team members, and maintaining accurate pricing and inventory. Prior leadership/retail experience and English proficiency are required.