Shift Lead: Customer Experience & Store Ops

Walgreens; Somerville (NJ); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens is seeking a Store Team Leader capable of opening and closing the store in the absence of management, managing cash handling, and supporting a high level of customer care. You will engage customers, address issues, and model excellent service for the team.

The role emphasizes accurate inventory, pricing, and compliance with regulations, while assisting with vendor and back‑office tasks to keep the store running smoothly.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Process returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues.
• Model customer service best practices for the team.
• Hold store keys and assist with vendor deliveries.
• Maintain inventory and pricing; ensure proper signage.
• Assist with bookkeeping, cash reports, and basic maintenance.
• Ensure compliance with state laws on regulated products.

Skills

Leadership experience

Retail key holder experience

Customer service

Tools

Cash register

Store systems

Job description

Walgreens is seeking a Store Team Leader capable of opening and closing the store in the absence of management, managing cash handling, and supporting a high level of customer care. You will engage customers, address issues, and model excellent service for the team.

The role emphasizes accurate inventory, pricing, and compliance with regulations, while assisting with vendor and back‑office tasks to keep the store running smoothly.