Shift Lead - Customer Experience & Store Ops

Walgreens Co.; Rochester Hills (MI); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. in Michigan is seeking a part-time team member who can open/close the store in the absence of management, handle cash and customer interactions, and maintain inventory accuracy.

You will greet customers, assist with products, and support pharmacy window operations as needed. The role requires at least 1 year of leadership or key holder experience, fluent English, and knowledge of inventory control; PTCB certification or state pharmacy license is preferred.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is preferred.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Complete product returns, order voids, customer refunds, cash drops and make change as requested.
• Provide a distinctive and delightful customer experience.
• Greet and assist customers, answer questions, and resolve issues to ensure satisfaction.
• Maintain inventory accuracy, pricing, signage, and displays; manage shelf resets as needed.
• Assist with pharmacy out window and overall store operations as requested.
• Ensure compliance with state/local laws on regulated products; perform bag checks for staff.

Skills

Leadership

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Michigan is seeking a part-time team member who can open/close the store in the absence of management, handle cash and customer interactions, and maintain inventory accuracy.

You will greet customers, assist with products, and support pharmacy window operations as needed. The role requires at least 1 year of leadership or key holder experience, fluent English, and knowledge of inventory control; PTCB certification or state pharmacy license is preferred.