Shift Lead: Customer Experience & Store Ops

Walgreens; Papillion (NE); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Papillion, Nebraska is seeking a store team member to open and close the store in the absence of management, manage cash, and prepare the floor for the day. You will greet customers, handle returns/refunds, and assist with deliveries to ensure smooth operations.

In this role you will model excellent customer service, support inventory and pricing tasks, and help teammates with displays and daily tasks while adhering to store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open/close the store in the absence of management and handle required cash processes.
• Complete returns, voids, refunds, cash drops, and provide change to registers.
• Engage customers and deliver a distinctive, delightful experience.
• Assist with vendor deliveries and back door access as needed.
• Maintain store cleanliness, pricing accuracy, and basic sales records.
• Support inventory control, price changes, and signage compliance.
• Assist with pharmacy window duties and regulatory compliance tasks.

Skills

Leadership experience

English proficiency

Customer service

Education

PTCB certification

Pharmacy license (state)

Job description

Walgreens in Papillion, Nebraska is seeking a store team member to open and close the store in the absence of management, manage cash, and prepare the floor for the day. You will greet customers, handle returns/refunds, and assist with deliveries to ensure smooth operations.

In this role you will model excellent customer service, support inventory and pricing tasks, and help teammates with displays and daily tasks while adhering to store policies.