Shift Lead — Customer Experience & Operations

Walgreens; Tigard (OR); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a store associate to open/close the store in the absence of management, manage cash, and ensure a smooth daily operation. You will greet customers, process returns, refunds, and price adjustments while maintaining an inviting environment.

The role emphasizes strong English communication and prior leadership or key holder experience, with a focus on delivering exceptional customer service and accurate inventory control.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and handle required systems and cash.
• Complete product returns, order voids, refunds, cash drops and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues to ensure satisfaction.
• Assist with inventory counts, pricing changes, and display updates.
• Maintain store appearance, cleanliness, and regulatory compliance.

Skills

Customer service

Leadership

Cash handling

Retail experience

Inventory management

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store associate to open/close the store in the absence of management, manage cash, and ensure a smooth daily operation. You will greet customers, process returns, refunds, and price adjustments while maintaining an inviting environment.

The role emphasizes strong English communication and prior leadership or key holder experience, with a focus on delivering exceptional customer service and accurate inventory control.