Shift Lead: Customer Experience & Operations

Walgreens; Norwood (OH); On-site; USD 35,000 - 42,000; Full time

Job summary

Walgreens in Norwood, OH is seeking a Store Associate to help open/close the store when management is not available, handle cash, and ensure the floor and stock room are ready for the business day.

You will process returns, refunds, cash drops, and provide change at registers while actively engaging customers and delivering a distinctive Walgreens experience. The role emphasizes accurate pricing, displays, and inventory tasks in a fast-paced retail setting.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy licence as required by state.

Responsibilities

• Open and close the store in the absence of management, perform all required systems start-ups, cash handling, and ensure the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.
• Assist with inventory accuracy, pricing changes, displays, and backroom operations.

Skills

Leadership experience

Customer service

Cash handling

Job description

Walgreens in Norwood, OH is seeking a Store Associate to help open/close the store when management is not available, handle cash, and ensure the floor and stock room are ready for the business day.

You will process returns, refunds, cash drops, and provide change at registers while actively engaging customers and delivering a distinctive Walgreens experience. The role emphasizes accurate pricing, displays, and inventory tasks in a fast-paced retail setting.