Shift Lead - Customer Experience & Store Ops

Walgreens; Newport News (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate capable of stepping in when management is not present. You will open/close the store, manage cash, assist with deliveries, and ensure pricing and signage are accurate. The role emphasizes delivering a distinctive customer experience and teamwork.

Responsibilities include handling refunds, returns, and cash drops, plus assisting with inventory, displays, and basic bookkeeping. A strong focus on policy compliance and customer service is essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Complete product returns, refunds, cash drops, and provide change to registers.
• Model and deliver a distinctive customer experience.
• Hold store keys to open/close and assist with vendor deliveries.

Skills

Leadership experience

English fluency

Job description

Walgreens is seeking a store associate capable of stepping in when management is not present. You will open/close the store, manage cash, assist with deliveries, and ensure pricing and signage are accurate. The role emphasizes delivering a distinctive customer experience and teamwork.

Responsibilities include handling refunds, returns, and cash drops, plus assisting with inventory, displays, and basic bookkeeping. A strong focus on policy compliance and customer service is essential.