Shift Lead - Customer Experience & Store Ops

Walgreens; Madison Heights (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Madison Heights, MI is seeking a Customer Experience Associate who can open and close the store in the absence of management, handle cash and back-end procedures, and ensure floor and stockroom readiness. You will greet customers, assist with products, maintain pricing signage, support inventory, and help with vendor deliveries and displays while upholding company policies.

This role emphasizes building a distinctive customer experience and working closely with the team to deliver

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and handle key procedures.
• Complete cash handling tasks, refunds, and pricing verifications.
• Deliver a distinctive customer experience and assist customers and patients.
• Support inventory management and pricing signage to ensure compliance.

Skills

Leadership experience

Fluent English

Education

PTCB certification

Tools

POS system

Job description

Walgreens in Madison Heights, MI is seeking a Customer Experience Associate who can open and close the store in the absence of management, handle cash and back-end procedures, and ensure floor and stockroom readiness. You will greet customers, assist with products, maintain pricing signage, support inventory, and help with vendor deliveries and displays while upholding company policies.

This role emphasizes building a distinctive customer experience and working closely with the team to deliver