Shift Lead: Customer Experience & Store Ops

Walgreens; Madison (WI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Madison, WI seeks an associate to help open/close the store and ensure daily operations run smoothly. You’ll handle cash, returns, voids, and price changes while delivering a friendly, helpful customer experience.

As part of the team you’ll support inventory, displays, and vendor deliveries, assist with backroom tasks, and act as a point of contact when management is away. This role emphasizes service, accuracy, and reliability.

Qualifications

• One year of leadership, supervisory, or key-holder retail experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, with cash handling and system startups.
• Manage cash handling, returns, refunds, and cash drops to the safe.
• Provide a distinctive customer experience and assist customers with products and services.
• Help manage inventory, pricing, displays, and stockroom organization.
• Assist with vendor deliveries and store maintenance as needed.
• Serve as liaison between management and team when management not present.

Skills

Leadership experience

Cash handling

Customer service

Job description

Walgreens in Madison, WI seeks an associate to help open/close the store and ensure daily operations run smoothly. You’ll handle cash, returns, voids, and price changes while delivering a friendly, helpful customer experience.

As part of the team you’ll support inventory, displays, and vendor deliveries, assist with backroom tasks, and act as a point of contact when management is away. This role emphasizes service, accuracy, and reliability.