Shift Lead: Customer Experience & Ops Coach

Walgreens; Crescent Springs (KY); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Crescent Springs, KY is seeking team members who can open and close the store in the absence of management, handle cash accurately, and ensure the floor and stock room are ready for business. You will assist with deliveries and maintain pricing and displays to support sales and compliance.

You will engage customers, resolve questions, and deliver a friendly, proactive service experience. One year of leadership or supervisory experience and fluent English are required; Walgreens is

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Maintains accurate inventory counts and ensures pricing and signage are correct.
• Assists with and coaches other team members in vendor deliveries and backroom operations.

Skills

Leadership experience

Customer service

Cash handling

Tools

POS system

Store back-room systems

Job description

Walgreens in Crescent Springs, KY is seeking team members who can open and close the store in the absence of management, handle cash accurately, and ensure the floor and stock room are ready for business. You will assist with deliveries and maintain pricing and displays to support sales and compliance.

You will engage customers, resolve questions, and deliver a friendly, proactive service experience. One year of leadership or supervisory experience and fluent English are required; Walgreens is