Shift Lead: Customer Experience & Store Ops

Walgreens; La Grange (KY); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking an on-site team member in Kentucky to support store operations and customer service. Responsibilities include opening/closing the store in management's absence, handling cash, processing returns, and ensuring accurate pricing and displays.

The role emphasizes delivering a distinctive customer experience and assisting with inventory, vendor deliveries, and basic upkeep of the store environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control is a plus.
• PTCB certification or pharmacy license as required by state.
• We will consider employment of qualified applicants with arrest and conviction records.
• Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store when management is absent, including cash handling and ensuring floor/stock room readiness.
• Handles returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive customer experience and supports Walgreens service traits.
• Registers all sales, records scanning errors, price verifications, and vo ids; supports reverse logistics.
• Maintains inventory accuracy and assists with pricing, displays, and basic department maintenance.
• Supports exterior and interior maintenance; assists with vendor deliveries and backdoor access as needed.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking an on-site team member in Kentucky to support store operations and customer service. Responsibilities include opening/closing the store in management's absence, handling cash, processing returns, and ensuring accurate pricing and displays.

The role emphasizes delivering a distinctive customer experience and assisting with inventory, vendor deliveries, and basic upkeep of the store environment.