Shift Lead: Customer Experience & Store Ops

Walgreens; Holland (MI); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Michigan is seeking a Customer Experience Leader to greet customers, assist with products and services, and resolve issues to ensure a positive shopping experience across the store.

You will model service excellence, supervise team members, assist with inventory, pricing, cashier operations, and store maintenance, while supporting management, executing promotions, and upholding state laws and company policies.

Qualifications

• 1 year of leadership, supervisory, or key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Resolve customer issues and answer questions promptly.
• Maintain store inventory and accurate counts, pricing, and display standards.
• Assist with cashier duties, price verifications, and transaction accuracy.
• Support management in scheduling, training, and basic store operations.

Skills

Leadership

English fluency

Retail experience

Job description

Walgreens in Michigan is seeking a Customer Experience Leader to greet customers, assist with products and services, and resolve issues to ensure a positive shopping experience across the store.

You will model service excellence, supervise team members, assist with inventory, pricing, cashier operations, and store maintenance, while supporting management, executing promotions, and upholding state laws and company policies.