Shift Lead: Customer Experience & Store Ops

Walgreens; Frankfort (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Frankfort, Illinois, seeks a capable leader to engage customers, supervise daily retail activities, and support store operations. This role emphasizes strong customer service, accurate pricing, and team coaching to achieve a distinctive care-focused experience.

The position requires at least one year in a supervisory or key holder role, with English fluency. Responsibilities include opening/closing the store, inventory tasks, and assisting with merchandising and backroom processes.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Model and share customer service best practices with team members.
• Open/close store and manage basic department tasks including pricing and signage.
• Register sales, handle price verifications, and process returns or voids.
• Assist with inventory counts, backroom organization, and displays.
• Support management with training, communications, and store maintenance.

Skills

Customer service

Leadership

Retail operations

Inventory management

Pricing & signage

Job description

Walgreens in Frankfort, Illinois, seeks a capable leader to engage customers, supervise daily retail activities, and support store operations. This role emphasizes strong customer service, accurate pricing, and team coaching to achieve a distinctive care-focused experience.

The position requires at least one year in a supervisory or key holder role, with English fluency. Responsibilities include opening/closing the store, inventory tasks, and assisting with merchandising and backroom processes.