Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Dacula (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Georgia is seeking a capable team member to act as a key holder, opening and closing the store when management is unavailable, handling cash processes, and ensuring all floor and stock room areas are ready for the business day.

The role emphasizes providing a distinctive customer experience, supporting store operations, and maintaining compliance with regulations. Experience in leadership and English fluency are preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring readiness for business.
• Completes returns, refunds, and cash drops; provides change to registers.
• Models and delivers an outstanding customer experience.
• Assists with vendor deliveries and backdoor access.
• Registers sales, handles price verifications and voids; reconciles discrepancies.
• Maintains accurate inventory and store presentation; performs basic pricing/signage tasks.
• Assists with maintaining store cleanliness and compliance with policies.
• Acts as liaison between management and team when management absent.
• Operates with respect for state laws on regulated products.

Skills

Leadership experience

Customer service

Cash handling

Education

PTCB certification

Tools

Cash registers

Job description

Walgreens Co. in Georgia is seeking a capable team member to act as a key holder, opening and closing the store when management is unavailable, handling cash processes, and ensuring all floor and stock room areas are ready for the business day.

The role emphasizes providing a distinctive customer experience, supporting store operations, and maintaining compliance with regulations. Experience in leadership and English fluency are preferred.