Shift Lead: Customer Experience & Store Ops

Walgreens; Thiensville (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is seeking a customer-focused team member who can open/close the store when management is unavailable, manage cash handling, and ensure readiness of floor and stock areas. The role emphasizes delivering a distinctive customer experience, engaging customers, handling returns and refunds, and assisting with pricing and displays.

Previous leadership or key holder experience and fluency in English are required, with the position typically performed on-site at a Walgreens store in Wisconsin.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready.
• Handles product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets and assists with products and services, and resolves issues.
• Maintains accurate inventory counts and supports pricing and signage updates.

Skills

Leadership

Customer service

English fluency

Cash handling

Tools

POS system

Inventory management

Job description

Walgreens is seeking a customer-focused team member who can open/close the store when management is unavailable, manage cash handling, and ensure readiness of floor and stock areas. The role emphasizes delivering a distinctive customer experience, engaging customers, handling returns and refunds, and assisting with pricing and displays.

Previous leadership or key holder experience and fluency in English are required, with the position typically performed on-site at a Walgreens store in Wisconsin.