Shift Lead - Customer Experience & Store Ops

Walgreens; Chelmsford (MA); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Chelmsford, MA is seeking a store team member to open/close the store when management is unavailable, handle cash and returns, and deliver a high-quality customer experience. You will assist with deliveries, price changes, and everyday store operations while maintaining inventory and displays.

The role emphasizes friendly customer interactions, teamwork, and adherence to store policies. Prior retail leadership or key-holding experience is valued, along with fluency in English.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Pharmacy license or PTCB certification preferred.
• Knowledge of store inventory control preferred.

Responsibilities

• Open and close the store in the absence of management, including system start-ups and cash handling.
• Process returns, refunds, cash drops, and register adjustments.
• Provide excellent customer service and maintain a delightful shopping experience.
• Engage customers and help with products and services, resolving issues as needed.
• Assist with vendor deliveries and backdoor operations as required.
• Maintain pricing accuracy, signage, and stock organization.

Skills

Leadership experience

English proficiency

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Chelmsford, MA is seeking a store team member to open/close the store when management is unavailable, handle cash and returns, and deliver a high-quality customer experience. You will assist with deliveries, price changes, and everyday store operations while maintaining inventory and displays.

The role emphasizes friendly customer interactions, teamwork, and adherence to store policies. Prior retail leadership or key-holding experience is valued, along with fluency in English.