Shift Lead: Customer Experience & Store Ops

Walgreens; Charlevoix (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Charlevoix, MI is seeking an on-site Team Lead to support store operations, open/close responsibilities, and ensure floor and stock room readiness. You will handle cash, refunds, and assist with deliveries.

You will engage customers, resolve issues, and model a distinctive customer experience. You may coach teammates on service best practices and assist with inventory, pricing, and displays. A minimum of 1 year in leadership or key holder roles is required, with fluent English.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change to cash registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services to resolve issues.
• Maintains store appearance, pricing, and displays; assists with inventory and backroom organization.

Skills

Leadership experience

Retail key holder

Customer service

Store systems knowledge

Tools

Store systems knowledge

Job description

Walgreens in Charlevoix, MI is seeking an on-site Team Lead to support store operations, open/close responsibilities, and ensure floor and stock room readiness. You will handle cash, refunds, and assist with deliveries.

You will engage customers, resolve issues, and model a distinctive customer experience. You may coach teammates on service best practices and assist with inventory, pricing, and displays. A minimum of 1 year in leadership or key holder roles is required, with fluent English.