Shift Lead: Customer Experience & Store Operations

Walgreens; East Lansing (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in East Lansing, MI is seeking a customer-focused team member to help open and close the store in the absence of management, handle cash and pricing, and assist customers with products and services.

The role emphasizes delivering a distinctive customer experience, coaching team members, and maintaining store standards. Prior leadership experience and strong English skills are required; pharmacy licensing or PTCB certification is preferred where applicable.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Assist with and coach team members on ordering, pricing, inventory, and backroom processes.
• Provide outstanding customer experience and resolve issues to ensure satisfaction.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in East Lansing, MI is seeking a customer-focused team member to help open and close the store in the absence of management, handle cash and pricing, and assist customers with products and services.

The role emphasizes delivering a distinctive customer experience, coaching team members, and maintaining store standards. Prior leadership experience and strong English skills are required; pharmacy licensing or PTCB certification is preferred where applicable.