Shift Lead: Customer Experience & Store Ops

CVS Health Corporation; Catonsville (MD); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement benefits

Wellness programs

Job summary

CVS Health Corporation seeks a Shift Supervisor to support store management in driving store execution and customer service excellence. You will lead staff in the absence of a manager, oversee opening/closing tasks and ensure a seamless shopping experience for CVS customers.

The role requires strong deductive reasoning, analytical thinking and effective communication. A flexible schedule including mornings, overnights and weekends is expected in a full‑time capacity with competitive benefits.

Qualifications

• Deductive reasoning ability and analytical skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule including some early morning, overnight and weekend shifts.

Responsibilities

• Lead store staff when no manager is onsite and ensure store operations run smoothly.
• Supervise crew by directing and following up on activities and communicate with management and crews.
• Assist customers with questions, problems and complaints and promote CVS customer service culture.
• Merchandise, price, stock shelves and maintain displays following weekly and seasonal plans.
• Ensure opening and closing procedures are completed and protect customer/patient confidentiality.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School Diploma or GED

Job description

CVS Health Corporation seeks a Shift Supervisor to support store management in driving store execution and customer service excellence. You will lead staff in the absence of a manager, oversee opening/closing tasks and ensure a seamless shopping experience for CVS customers.

The role requires strong deductive reasoning, analytical thinking and effective communication. A flexible schedule including mornings, overnights and weekends is expected in a full‑time capacity with competitive benefits.