Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Brookhaven (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in the United States is seeking a Store Associate to support opening/closing, cash handling, and customer service. You will help ensure the floor and stock room are ready for business and assist with deliveries through the back door when needed.

In this role, you will handle returns, refunds, and price changes while delivering a distinctive customer experience and ensuring compliance with store policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.

Responsibilities

• Opens and closes the store in the absence of store management and ensures start‑ups and cash handling are ready.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues for a positive experience.
• Maintains store systems, pricing, and signage in compliance with policies.

Skills

Leadership experience

Retail key holder

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens Co. in the United States is seeking a Store Associate to support opening/closing, cash handling, and customer service. You will help ensure the floor and stock room are ready for business and assist with deliveries through the back door when needed.

In this role, you will handle returns, refunds, and price changes while delivering a distinctive customer experience and ensuring compliance with store policies and local regulations.