Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Athens (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a Store Lead to operate in the absence of store management, handling opening/closing procedures, cash handling, and delivery readiness.

You will greet customers, assist with products and services, and ensure a positive shopping experience. You will also assist with pricing, inventory accuracy, merchandising, and back-office tasks while upholding store policies and regulatory requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory and pricing; supports merchandising and displays; ensures proper signage and compliance.

Skills

Leadership experience

Fluent English

Customer service

Education

PTCB certification or Pharmacy license

Job description

Walgreens Co. is seeking a Store Lead to operate in the absence of store management, handling opening/closing procedures, cash handling, and delivery readiness.

You will greet customers, assist with products and services, and ensure a positive shopping experience. You will also assist with pricing, inventory accuracy, merchandising, and back-office tasks while upholding store policies and regulatory requirements.